Order Cancellation
Physical Products
-> Orders can be cancelled only before the item is shipped
-> Orders already shipped cannot be cancelled
Refund Policy
No-Refund Policy
We maintain a strict no-refund policy for all products. However, we may make exceptions in the following cases:
-> Product Not Received
-> If the product is lost in transit
-> If the wrong product is delivered
-> If the product is damaged during shipping
Refund Process (When Applicable)
If any refund is approved, the amount will be credited back to the original payment method within 7-14 business days
Return Policy
We are committed to ensuring customer satisfaction and stand by the quality of our products. Below is our return policy to guide you through the return and replacement process:
Eligibility for Return
-> Returns are accepted only for defective, damaged, or incorrect products received.
-> The return request must be initiated within 24 hours of receiving the product.
Return Process
-> If your return request is approved, the replacement process will be initiated within 2-3 business days.
-> Once the replacement is dispatched, it is expected to be delivered within 4-7 business days.
Important Notes
-> Delivery timelines may be affected by delays from the transport company, adverse weather conditions, or other unforeseen circumstances.
-> We are not responsible for delays caused by external factors beyond our control.
We aim to make the return and replacement process as seamless as possible.
Need help?
Contact us at https://neunex.in/contact-us/ for questions related to refunds and returns.